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Frequently Asked Questions (FAQs)
Find quick answers to common questions about Motanamy platform development, plugins, and services.
Getting Started
What is Motanamy?
Motanamy is a comprehensive platform for building enterprise applications, standalone software, and operating system components. It provides developers with tools, APIs, and frameworks to create scalable, secure, and high-performance applications across multiple platforms.
How do I get started with Motanamy?
- Create an account at app.motanamy.com
- Choose your platform (EA, SA, or OS)
- Install development tools (IDE, CLI, SDKs)
- Follow our getting started guide in the documentation
- Build your first application using our tutorials
What platforms does Motanamy support?
- Enterprise Application (EA): Large-scale enterprise solutions
- Standalone Application (SA): Self-contained applications with offline capability
- Operating System (OS): Low-level system software and drivers
Do you offer free accounts?
Yes! We offer a free developer tier that includes:
- Basic API access
- Community support
- Limited plugin deployments
- Access to documentation and tutorials
Account and Billing
How do I reset my password?
- Go to the login page
- Click "Forgot Password"
- Enter your email address
- Check your email for reset instructions
- Follow the link to create a new password
What payment methods do you accept?
We accept:
- Credit cards (Visa, MasterCard, American Express)
- PayPal
- Bank transfers (for enterprise customers)
- Purchase orders (for enterprise customers)
Can I change my subscription plan?
Yes, you can upgrade or downgrade your plan at any time:
- Log into your account dashboard
- Go to Billing > Subscription
- Select your new plan
- Confirm the change
Changes take effect immediately for upgrades, or at the next billing cycle for downgrades.
Do you offer refunds?
We offer a 30-day money-back guarantee for all paid plans. Contact our support team to request a refund within 30 days of purchase.
Development Tools
What IDE should I use?
We recommend our official Motanamy IDE, which provides:
- Integrated debugging
- Platform-specific tools
- Plugin development support
- Built-in terminal and version control
You can also use VS Code, WebStorm, or any IDE with our extensions.
How do I install the Motanamy CLI?
bash
# Install globally via npm
npm install -g @motanamy/cli
# Or via yarn
yarn global add @motanamy/cli
# Verify installation
motanamy --versionWhat SDKs are available?
- JavaScript SDK: For web and Node.js applications
- Python SDK: For backend services and automation
- EA SDK: Enterprise-specific features
- SA SDK: Standalone application features
- OS SDK: Operating system development
Plugin Development
What is a plugin?
A plugin is a modular extension that adds functionality to Motanamy applications. Plugins can:
- Add new features
- Integrate with external services
- Customize user interfaces
- Automate workflows
- Extend platform capabilities
How do I create my first plugin?
- Install the CLI:
npm install -g @motanamy/cli - Create a project:
motanamy create-plugin my-plugin - Navigate to project:
cd my-plugin - Install dependencies:
npm install - Start development:
npm run dev
What languages can I use for plugins?
- JavaScript/TypeScript: Primary languages, full platform support
- Python: Backend plugins and automation
- C/C++: High-performance plugins and system-level code
- Rust: Memory-safe system plugins
- Go: Concurrent and scalable services
How do I publish a plugin?
- Build your plugin:
npm run build - Test thoroughly: Run unit and integration tests
- Validate package:
motanamy validate - Submit to marketplace:
motanamy publish - Wait for review: Usually 2-5 business days
Can I monetize my plugins?
Yes! You can:
- Sell plugins on the marketplace
- Offer subscription-based plugins
- Provide enterprise licensing
- Offer custom development services
API and Integration
How do I get API access?
- Create a developer account
- Generate API keys in your dashboard
- Choose your plan (free or paid)
- Start making API calls
What are the API rate limits?
Free Tier:
- 1,000 requests per hour
- 10,000 requests per day
Developer Tier:
- 10,000 requests per hour
- 100,000 requests per day
Enterprise Tier:
- Custom limits based on your plan
How do I handle API errors?
javascript
try {
const response = await api.get('/users');
// Handle success
} catch (error) {
switch (error.status) {
case 400:
// Bad request - check your parameters
break;
case 401:
// Unauthorized - check your API key
break;
case 429:
// Rate limited - wait and retry
await delay(error.retryAfter);
break;
case 500:
// Server error - retry with backoff
break;
}
}Can I use webhooks?
Yes! Webhooks allow real-time notifications:
- User events (login, signup, updates)
- Data changes (create, update, delete)
- System events (deployments, maintenance)
- Custom application events
Platform-Specific Questions
Enterprise Application (EA)
What makes EA different from regular web apps?
EA provides:
- Multi-tenant architecture
- Enterprise security features
- Scalability to millions of users
- Compliance with enterprise standards
- Advanced analytics and reporting
Can I migrate existing applications to EA?
Yes, we provide migration tools and services:
- Database migration assistants
- API mapping tools
- Code refactoring guides
- Professional migration services
Standalone Application (SA)
Do SA apps work offline?
Yes! SA applications are designed for offline-first usage:
- Local data storage
- Sync when online
- Conflict resolution
- Background synchronization
What platforms does SA support?
- Desktop: Windows, macOS, Linux
- Mobile: iOS, Android
- Web: Progressive Web Apps
Operating System (OS)
What kind of OS development is supported?
- Kernel modules and drivers
- System services
- Device drivers
- Bootloaders
- System utilities
Do I need special hardware for OS development?
For basic development, you can use:
- Virtual machines (VMware, VirtualBox)
- Cloud instances (AWS, Azure)
- Emulators and simulators
For hardware-specific development, you'll need the target hardware.
Deployment and Production
How do I deploy my application?
EA Applications:
bash
motanamy deploy --platform ea --env productionSA Applications:
bash
motanamy build --platform sa
motanamy package --platform sa
# Then distribute via app stores or direct downloadOS Components:
bash
motanamy build --platform os
motanamy install --kernel-moduleWhat monitoring tools are available?
- Application Metrics: Performance, errors, usage
- System Monitoring: CPU, memory, disk, network
- Log Aggregation: Centralized logging
- Alerting: Custom alerts and notifications
- Dashboards: Real-time monitoring views
How do I handle scaling?
EA Scaling:
- Automatic horizontal scaling
- Load balancing
- Database sharding
- CDN integration
SA Scaling:
- Multi-instance deployment
- Data synchronization
- Offline conflict resolution
OS Scaling:
- Kernel optimization
- Resource management
- Hardware clustering
Security
How secure is Motanamy?
We implement multiple security layers:
- Data Encryption: At rest and in transit
- Authentication: Multi-factor authentication
- Authorization: Role-based access control
- Audit Logging: Comprehensive activity logging
- Compliance: SOC 2, GDPR, HIPAA compliant
What security best practices should I follow?
- Use HTTPS for all communications
- Validate all user inputs
- Implement proper authentication
- Use parameterized queries
- Keep dependencies updated
- Regular security audits
- Least privilege principle
How do I report security vulnerabilities?
Email security@motanamy.com with:
- Detailed description of the vulnerability
- Steps to reproduce
- Potential impact
- Your contact information
We follow responsible disclosure and offer bounties for valid reports.
Troubleshooting
My plugin won't load
Common causes:
- Missing dependencies
- Invalid manifest.json
- Platform compatibility issues
- Permission problems
Solutions:
- Check the console for error messages
- Validate your manifest.json
- Ensure all dependencies are installed
- Test on the target platform
API calls are failing
Check:
- API key is valid and not expired
- Correct endpoint URLs
- Proper request format
- Rate limits not exceeded
- Network connectivity
Build is failing
Common issues:
- Missing build tools
- Outdated dependencies
- Syntax errors
- Platform-specific issues
Debug steps:
- Clear build cache:
npm run clean - Update dependencies:
npm update - Check build logs for specific errors
- Test on a clean environment
Performance issues
Optimization tips:
- Use lazy loading for large components
- Implement caching strategies
- Optimize database queries
- Minimize bundle size
- Use performance monitoring tools
Pricing and Plans
What are the different plans?
Free: Basic features for learning and small projects Developer ($29/month): Advanced features for individual developers Team ($99/month): Collaboration tools for small teams Enterprise: Custom pricing for large organizations
Can I change plans anytime?
Yes, you can upgrade or downgrade at any time. Upgrades take effect immediately, downgrades take effect at the next billing cycle.
Do you offer academic discounts?
Yes! Students and educators can get up to 50% off. Contact sales@motanamy.com with proof of academic status.
Legal and Compliance
What are your terms of service?
Our terms of service cover:
- Acceptable use policies
- Data processing agreements
- Intellectual property rights
- Limitation of liability
- Dispute resolution
Available at: legal.motanamy.com/tos
How do you handle data privacy?
We comply with:
- GDPR for EU users
- CCPA for California residents
- PIPEDA for Canadian users
- Industry-specific regulations (HIPAA, SOX, etc.)
Can I use Motanamy for commercial projects?
Yes! All plans allow commercial use. Enterprise plans include additional commercial features and support.
Getting Help
Where can I find more help?
- Documentation: docs.motanamy.com
- Community Forums: forums.motanamy.com
- Support Portal: support.motanamy.com
- Live Chat: Available on all pages
- Email Support: support@motanamy.com
How do I contact sales?
- Email: sales@motanamy.com
- Phone: 1-800-MOTANAMY
- Live Chat: Click "Contact Sales" on any page
- Schedule Demo: motanamy.com/demo
Can't find what you're looking for? Check our comprehensive documentation or contact support for personalized assistance.